Crossroads Hotel Accessibility Statement

Last Updated: [29-04-2026]

Crossroads Hotel is committed to ensuring that our website is accessible and usable for everyone. Our goal is to provide an inclusive digital experience that allows all visitors — including people with disabilities — to access information, navigate our site, and engage with our content without barriers. To guide our accessibility work, we’ve partnered with Accessible Web, a team of experts in digital accessibility. We strive to comply with the Americans with Disabilities Act (ADA) and conform to WCAG 2.2 AA standards.

1. Standards and Guidelines

We aim to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.2 AA level, which outline best practices for making web content accessible to a wide range of people, including those who use assistive technologies such as screen readers, voice recognition software, and alternative input devices.

• Information about your stay: Booking and reservation details and history, dates of stay, preferences with respect to rooms, communication methods and other personal preferences, dietary needs and other special requests, feedback about our Services, location information (e.g., when using WiFi), and information about other personal needs that we collect to ensure your wellbeing;
• Financial information: Credit card and other payment information, billing information, and payment history;
• Online and usage activity: Date and time of your visit to our websites, webpages visited, links clicked, browser ID, browser type, device ID, system and file access logs, browsing history, search history, usage history and other network activity information related to usage of Company networks and devices;
• Account information: Username, password, and access credentials for Company accounts and systems;
• Inferences: Analysis of information about your stay, which we use to develop inferences regarding individual preferences and characteristics; and
• Transactional data: Purchase history and other transactions.

2. Known Limitations

While we strive for full accessibility, some third-party content or integrations on our website may not fully meet accessibility standards. We encourage third-party providers to follow accessible design practices and work to find alternatives when possible.

3. What We’re Doing

Accessibility is an ongoing effort. We regularly:

• Conduct monthly automated accessibility scans to review our website for issues.
• Update content and features to improve usability.
• Train our team on accessibility best practices.
• Incorporate accessibility considerations into new designs and updates.

4. Supported Accessibility Features

Our website includes features such as:

• Text alternatives for images and non-text content.
• Keyboard-friendly navigation.
• Clear headings and consistent structure.
• Sufficient color contrast.
• Captions or transcripts for multimedia content.
• Responsive design for various devices and screen sizes.

5. Feedback and Contact Information

We welcome feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us:

6. Form

7. Policy Updates

This accessibility statement may be updated periodically to reflect improvements, regulatory changes, or new accessibility initiatives.